Returns, Warranty

WARRANTY PERIOD

Warranty period for used goods is from 6 to 12 months, unless otherwise agreed with the seller
The warranty for new goods is 24 months, for legal entities the warranty for new goods is 12 months or longer, determined by the manufacturer
We repair damaged goods free of charge at our service center at Savanorių pr 192, Kaunas
When you buy a product, you receive a purchase document that states the duration of the warranty

The warranty is not valid if:

• for goods that have mechanical damage, signs of destruction;
• for goods that were not used for their intended purpose;
• for goods whose faults occurred due to the buyer’s fault;
  •when the failure occurs due to environmental factors (storm, rain, etc.), force majeure (fire, flood) or random external factors (voltage surge, etc.);
• if the malfunction is caused by liquids, objects, etc., that have entered the inside of the device;
• if the buyer does not provide the purchase document
• for malfunctions caused by the use of non-original accessories;
• for wearing parts (wires, connectors, batteries, brackets, etc.);
• information stored on a hard drive or other media
• for operating systems or other software.

The provisions of warranty limitation or non-application are harmonized with Article 6.333 part 3 of the Civil Code of the Republic of Lithuania.

Authorized warranty centers (View)

Please note that:

for repaired or replaced goods, the warranty period is calculated from the date of original purchase of the goods.
based on Article 6.335 of the Civil Code of the Republic of Lithuania we note that in the event that the buyer cannot use the items for which the quality guarantee period is set due to obstacles that depend on the seller, the warranty period is not calculated until the seller removes those obstacles, and the warranty period is extended for the time that the buyer could not use the item due to defects , if the buyer properly notified the seller about the observed defects and if nothing else is stipulated in the sales contract.

RETURN OF QUALITY GOODS

You have the right to return the product without giving any reason within fourteen days (from the day of delivery of the product). You have to pay for the return shipping yourself. This right does not apply to the following exceptions:

The consumer’s right to withdraw from a distance contract and an off-premises contract does not apply to the following contracts:***

1) for contracts for the provision of digital content, if the provision of digital content has been started with the user’s prior express consent and acknowledgment that as a result he will lose the right to withdraw from the contract.

2) for legal entities.

***Harmonized with Article 6.22810 of the Civil Code of the Republic of Lithuania.

The withdrawal period for the above-mentioned concluded contracts expires after fourteen days:

1) when a contract for services is concluded – from the date of conclusion of the contract;

2) when a contract for the purchase and sale of goods is concluded, – from the day on which you or the person indicated by you, excluding the carrier, receives the ordered goods or:

a) if you have ordered more than one product in one order and the products are delivered separately, – from the day on which you or the person indicated by you, excluding the carrier, receives the last product;

b) if the goods are delivered in different batches or parts, – from the day on which you or a person specified by you, except for the carrier, receives the last batch or part.

After a period of 14 (fourteen) days from the day of delivery or collection of the goods, the Buyer has the right to use the additional money-back guarantee provided by the Seller to the Buyer, if all returned goods are with authentic labels, protective bags and original packaging, the goods have never been unpacked, one-time use goods package is not damaged, i.e. the goods have not lost their appearance as they were sold.

The Buyer must notify the Seller of the intention to use this additional return guarantee within 14 (forty) calendar days from the day of handing over the goods to the Buyer.

When you decide to reject the product, you must submit a properly completed product rejection form or provide a clear statement (by email) that explains your decision to reject the product.

The buyer bears all costs and risks associated with returning the product within 14 (fourteen) days. In all cases, the product must be returned before the end of 14 (forty) calendar days, calculated from the day of delivery or collection of the product.

No later than within 14 days from the date of your notification of refusal of the goods and the return of the goods to us, we will refund you all the amounts you paid, including the costs of delivery of the goods paid by you, when purchasing the goods. We will make such refund using the same payment method that you used for the original payment transaction, unless you have expressly agreed to a different method; in any case, you will not have to pay any fees related to such refund.

Goods returned within 14 days must be in order:

• the returned item must be in its original, neat packaging, as you received it from the seller;
• the product must be undamaged by the Buyer;
• the product must not have lost its commercial appearance (clean, undamaged labels, untorn protective films and other accessories characteristic of the original package);
• the package of the returned product must be unchanged, as it was delivered to the buyer;
• when returning the product, it is necessary to present the purchase document, the warranty card (if it was issued);
• when returning the computer, it cannot contain any information, software or personal settings left by you, the factory software must be restored;
• the returned item must be securely packed, it is recommended to pack it in the same packaging in which you received it from the seller;
• when returning the product, the buyer is responsible for its smooth and safe arrival to the seller.

We draw your attention to the fact that:

1) We will not refund your additional costs incurred due to the fact that you have clearly chosen another than the cheapest conventional method of delivery of the goods offered by us;
2) You are responsible for the decrease in the value of the product, which is caused by actions that are not necessary to determine the nature, characteristics and operation of the product.

ABOUT REQUESTS TO THE STATE OFFICE FOR THE PROTECTION OF CONSUMER RIGHTS

Entity resolving consumer disputes out of court: State Consumer Rights Protection Service, address Vilniaus st. 25, LT-01402 Vilnius, www.vvtat.lt.

You can submit a request/complaint regarding a product or service purchased in our online store to the State Consumer Rights Protection Service (Vilniaus st. 25, 01402 Vilnius, e-mail: tarnyba@vvtat.lt, phone: 8 5 262 67 51, fax: (8 5 ) 279 1466, on the website www.vvtat.lt, to its territorial units in the counties or to fill out the application form on the EGS platform http://ec.europa.eu/odr/

For all questions related to service work, returns and guarantees, contact info@eridu.lt
or by calling 868431562
Working hours: Mon-Fri 10-18:00